ITIL V4 Foundations Certification Course

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What Will You Learn?

  • Understand how modern IT and digital service organizations operate.
  • Understand how value streams increase speed and efficiency.
  • Understand how cultural or behavioral principles guide work that benefits the wider organization.
  • Understand how to use commonly-used service management terms and concepts

Course Content

Introduction to ITIL 4

ITIL Guiding Principles

The Four Dimensions of Service Management

ITIL 4 Practices

The Service Value Chain

ITIL Management Practices

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