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ITIL V4 Foundations Certification Course
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What Will You Learn?
Understand how modern IT and digital service organizations operate.
Understand how value streams increase speed and efficiency.
Understand how cultural or behavioral principles guide work that benefits the wider organization.
Understand how to use commonly-used service management terms and concepts
Course Content
Introduction to ITIL 4
ITIL Guiding Principles
The Four Dimensions of Service Management
ITIL 4 Practices
The Service Value Chain
ITIL Management Practices
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